Service Request

TRIP uses iLab Core Facility Management software (Agilent Technologies Inc.) – an online system to streamline the process of ordering and billing for our core service requests and reservations.

Please submit service requests through iLab.

Instructions on how to use iLab can be found on the UWCCC iLab help page.

All PIs and researchers will need to create an iLab account. One lab in iLab corresponds to one PI. Most Dept. of Pathology and UWCCC members already have an account and lab in iLab that they can access by logging in with their NetID at https://uwmadison.ilabsolutions.com.

CLINICAL RESEARCH

For clinical research follow these steps: iLab and Clinical Research at the UWCCC

EXTERNAL CUSTOMERS

If you are an external customer-i.e.: Industry, you can create an iLab external customer account by following the steps in this guide:

TRIP iLab External Customer Account Creation

ADDITIONAL HELP

More detailed instructions can be found at UWCCC iLab help page or by navigating the Agilent website https://help.ilab.agilent.com. For any questions not addressed in the Help Site, click on the “HELP” link in the upper right hand corner and submit a ticket to Agilent or contact ilab-support@agilent.com.

FAQs